Privacy Policy


Citizen Care Health Solutions ( “CCHS,” “we,” “us,” or “our”) may collect information through our website at (“Website”). This information may include, but is not limited to, information such as your name, company, address, other contact information, or any other information needed to provide a service that you have requested, as well as information that may be automatically collected by your browser or computer, such as the IP address from which you are accessing the Website and certain activity on the Website (“Personal Information”). This privacy policy (“Privacy Policy”) describes how we may collect, use, and disclose your Personal Information when you use our Website.

This Privacy Policy does not apply to your use of the Citizen Care Health Solutions Portal and Citizen Care Health Solutions App for Providers. Use of the Citizen Care Health Solutions Portal and the Citizen Care Health Solution App for Providers is governed by a separate policy which can be found here


In connection with your use of the Website, we may collect Personal Information such as your name, city, country, email address, phone number or other information. For example, we may collect this information when you sign up on a mailing list or use the Website to contact and/or interact with us. If you apply for employment with us, you may provide demographic information, such as your name, email address, and information contained in your curriculum vitae and cover letter, including but not limited to your education and employment history. When using our “Contact Us” form found on the Website at, please do not provide any information beyond what is requested in such form. In addition, we may collect information regarding your use of the Website through the use of cookies (described below), and information from other sources such as our business partners and third party public websites. Such other information may include, but is not limited to, the date and time of your visit, your IP address, your browser type, your operating system and language, the pages you visited, the address of the website from which you came, and public information about you such as your professional details for the purpose of validating your identity and/or credentials when you contact us and/or submit a request to us.   

We do not intend to transfer your Personal Information to any third parties without your consent, except under the limited conditions described under the section entitled “Use and Disclosure of Information” below.


Our Website is intended for general audiences at least 18 years old and for commercial use. We do not knowingly collect any Personal Information from children under the age of eighteen (18). By using the Website you certify that you are over the age of 18. We reserve the right to delete any information we believe to be in violation of this Privacy Policy.


We will use your Personal Information to provide you with the information or services you have requested from us. We may also use your Personal Information to keep you informed about events, services, or publications that may interest you.  Our uses and disclosures of Personal Information may include, but will not be limited to, providing information and services that you may have requested or for which you have contracted with us, managing and improving our Website, diagnosing problems with our server, assisting with technical problems, and enforcing compliance with this Privacy Policy. We may disclose information to comply with any legal or regulatory obligation and to protect our rights or the rights or safety of others.  We may also disclose your Personal Information to prospective service providers or business partners that assist us in providing services requested by you.  If CCHS is involved in a merger, acquisition, or any form of transfer or sale of some or all of CCHS, whether as part of a bankruptcy, liquidation, or similar proceeding, Personal Information may be transferred along with the business as part of any such transaction.

We do not sell or share your Personal Information with anyone outside CCHS without your consent, unless we are required to do so by law or as provided in this Privacy Policy. 



When you access our Website, we may place a “cookie” on your device. A cookie is a file that a website can store on your web browser, computer, or device and later retrieve. A cookie allows our Website to recognize you as a prior user, provide our Website with information regarding your use, and helps us determine the portions of our Website that are best suited for you.

Cookies set by the website you are visiting are normally referred to as “first-party cookies,” and typically only track your activity on that particular site. Cookies set by other sites and companies (i.e., third parties) are called “third-party cookies,” and can be used to track you on other websites that use the same third-party service.

Cookies we use can be categorized as one of the following: (i) Essential Functionality Cookies; (ii) Non-essential Functionality Cookies; (iii) Statistics Cookies and; (iv) Marketing Cookies.

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

Non-Essential Functionality Cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings).

Statistics Cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing Cookies allow for the collection of visitor behavior for statistical purpose and to track visitors across devices and marketing channels. Any Personal Information collected through the use of marketing cookies is anonymous.

In addition to the above, we may employ third-party companies and individuals for our Website— for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by our Privacy Policy.

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our Website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Our Website is not currently configured to respond to Do Not Track signals. In order to potentially identify cookies on our Website you may use a browser plug-in that scans a website for cookies. We do not guarantee the accuracy, effectiveness and/or security of any such browser plug-in.

You may choose whether to receive some interest-based advertising by submitting opt-outs. Some of the advertisers and service providers that perform advertising-related services for us and third parties may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding interest-based advertising, visit, and for information on the DAA’s opt-out program for mobile apps. Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see  Please be aware that, even if you are able to opt out of certain kinds of interest-based advertising, you may continue to receive other types of ads. Opting out only means that those selected NAI/DAA members should no longer deliver certain Interest-based Advertising to you, but does not guarantee that you will no longer receive any targeted content and/or ads (e.g., from other advertising networks). Also, if your browsers are configured to reject cookies when you visit these opt-out websites,  you subsequently erase your cookies, use a different device or web browser or use a non-browser-based method of access (e.g., mobile app), or you shut down or restart your device or browser, your NAI/DAA browser-based opt-out may not, or may no longer, be effective.


We may use pixel tags (also known as pixel gifs or web beacons) and other methods to gather information about the emails we send. Pixel tags are tiny graphic files that are included in our HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient’s computer will access our servers to retrieve the pixel tag file, allowing us to record and store information such as email address, date and time the recipient viewed the email message, if the recipient’s email program is capable of receiving HTML, and other logging information. We may use this information to optimize delivery of future messages to specific recipients.


“Do Not Track” (DNT) signals are options available on your browser to tell operators of websites that you do not wish to have your online activity tracked. Our Website is not currently set up to respond to these signals. If you choose to block cookies and other trackers, certain features of the Website may not work. On a mobile device, you may also be able to adjust your settings to limit ad tracking.


If you use the Website outside of the United States or are a citizen or resident of a country other than the United States that has laws and policies governing the disclosure and management of your Personal Information, you understand and agree that the information you exchange with the Website may be maintained indefinitely on systems located within Canada or the systems of those third parties with whom we share it as described in this Privacy Policy that are located in the United States. By using the Website, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in Canada and those third parties with whom we share it as described in this Privacy Policy located in the United States.


We strive to protect your Personal Information; however, we urge you to take every precaution to protect your Personal Information when you are on the internet.

We will maintain reasonable technical, administrative and organizational measures in order to protect and safeguard your information. Unfortunately, information transferred over the internet is not completely secure. Accordingly, we do not guarantee that your information will not be misused or disclosed to third parties. You acknowledge and agree that any transmission of information to our Website is made at your own risk. We will have no liability to you for any misuse or disclosure of your information. If you share information with third parties via our Website, you do so at your own risk. Any such information you share with the third party will not be governed by this Privacy Policy and we have no liability to you with respect to such information.

You understand that electronic communications may be accessed by unauthorized parties when communicated across the internet, network communications facilities, or other electronic means. You understand and agree that we are not responsible for any electronic communication or any of your information which may be lost, altered, intercepted, or stored without authorization during the transmission of any data whatsoever across networks not owned or operated by us.


We reserve the right to change this Privacy Policy, at any time, without notice to you; provided, however, that any changes will only apply to information collected after such changes go into effect.

This Privacy Policy was last updated on 24th March 2023

If you continue to use the Website or provide Personal Information to us after we change this Privacy Policy, that signifies your consent to such changes and your use of the Website will be subject to the terms set forth in the most recent version of the Privacy Policy.


If you have any questions or comments about this Privacy Policy or if you need assistance regarding your information, please contact: